Cancellation and Refund

Cancellation and Refund

Effective Date: 27 January 2024

Thank you for shopping with Shirin Aromatics. We appreciate your trust in our luxury natural & organic personal care products, which are crafted with the finest ingredients from the Kashmir Valley, traditional English aromatherapy, and modern technology. Our commitment is to ensure your satisfaction, and we strive to provide a hassle-free cancellation and refund process for our valued customers.

1. Cancellation Policy:1.1. Cancellation Before Shipment: If you wish to cancel an order before it has been shipped, please contact our customer support team at support@shirinaromatics.com or call us at +91 7006282510. We will make every effort to accommodate your request and process the cancellation. Please note that cancellations are subject to product availability and order processing status.1.2. Cancellation After Shipment: Unfortunately, we are unable to cancel orders that have already been shipped. In such cases, you can follow our return policy (Section 2) for further assistance.
2. Refund Policy:2.1. Refund Eligibility: We offer refunds for eligible products based on the following criteria:
   • Damaged or defective products
   • Incorrect items received
   • Unopened and unused products returned within 15 days of delivery
   2.2. Refund Process: To initiate a refund, please follow these steps:
   • Contact our customer support team within 15 days of receiving your order at support@shirinaromatics.com or call +91 7006282510.
   • Provide your order number, a detailed explanation of the issue, and photographic evidence if applicable.
   • Our support team will guide you through the return process.
   2.3. Return Shipping: Customers are responsible for return shipping costs unless the return is due to a product defect or an error on our part. We recommend using a trackable shipping method to ensure the safe return of the products.2.4. Refund Processing Time: Once we receive the returned products, we will inspect them and process the refund within [insert number] business days. The refund will be issued using the original payment method.
3. Contact Information:If you have any questions or concerns regarding our Cancellation and Refund Policy, please contact us at:
   • Email: support@shirinaromatics.com
   • Mobile Number: +91 7006282510

We appreciate your understanding and cooperation. At Shirin Aromatics, customer satisfaction is our priority, and we are dedicated to providing you with the highest quality products and service.

Thank you for choosing Shirin Aromatics!