Return Policy

Return Policy

At Shirin Aromatics, we are committed to providing you with the finest natural and organic personal care products that seamlessly combine the lush botanical heritage of the Kashmir Valley, English aromatherapy traditions, and cutting-edge technology. We take pride in the quality of our products and strive to ensure your satisfaction with every purchase.

Returns and Exchanges:

1. 30-Day Satisfaction Guarantee: We offer a 30-day satisfaction guarantee on all our products. If, for any reason, you are not completely satisfied with your purchase, you may return it within 30 days from the date of delivery for a full refund or exchange. Please note that the item must be in its original condition, unused, and in its original packaging.
2. Initiating a Return: To initiate a return or exchange, please contact our customer support team at support@shirinaromatics.com or call us at +91 7006282510. Provide your order number, reason for return, and any relevant details. Our team will guide you through the return process and provide you with a return authorization.
3. Return Authorization: Returns without prior authorization will not be accepted. Once you receive your return authorization, kindly follow the instructions provided. Include a copy of the original packing slip or invoice with your return, clearly indicating the return authorization number.
4. Refund or Exchange: Upon receiving the returned item, we will inspect it to ensure it meets the return criteria. If approved, we will process your refund to the original payment method or arrange for an exchange, as per your preference.
5. Return Shipping: The cost of return shipping is the responsibility of the customer, unless the return is due to a product defect or an error on our part. We recommend using a trackable shipping method to ensure the safe return of your item.
6. Damaged or Defective Items: If you receive a damaged or defective product, please contact us within 7 days of receiving your order. We will arrange for a replacement or provide a full refund, including return shipping costs.

Contact Information:

• Email: support@shirinaromatics.com
• Mobile: +91 7006282510

Our goal is to make your shopping experience with Shirin Aromatics delightful. If you have any questions or concerns about our return policy, feel free to reach out to our dedicated customer support team.

Thank you for choosing Shirin Aromatics.